1. Overview
This policy explains when you can get a refund for purchases on the Service. Payments are processed by Stripe. Approved refunds go back to the payment method you used.
2. One-Time Credit Packs
You can request a full refund of a one-time credit pack within 7 days of purchase, as long as none of the credits from that pack have been used. After any of the credits are used, or after 7 days, the pack cannot be refunded.
3. Subscriptions
- You can cancel a subscription at any time from your billing settings. Your plan stays active until the end of the current billing period, and it will not renew after that.
- We do not give refunds or partial refunds for billing periods that have already started, unless the law requires it.
- Credits included with a subscription follow the expiration rules shown in your account.
4. Failed Generations
If a generation fails because of an error on our side or the model provider's side, the credits used for it are returned to your account automatically. Results you do not like are not counted as failed generations.
5. Free and Promotional Credits
Free, welcome, and promotional credits have no cash value and cannot be refunded.
6. How to Request a Refund
Email support@nano-banana21.com from the email address on your account. Include:
- your order or transaction reference;
- the purchase date and amount;
- the reason for your request.
We aim to reply within 5 business days. Your bank may take longer to show an approved refund.
7. Chargebacks and Abuse
If you think a charge is wrong, please contact us before you open a dispute with your bank. We may refuse refunds and suspend accounts in cases of fraud or abuse of this policy.
8. Changes
We may update this policy. When we do, we will change the date above. Your purchase is covered by the version that was in effect when you made it.