Where do I manage my subscription?
Open Billing in your account settings to view your plan and payment method. If the option you need is missing, email us from your account address.
Support
How can we help?
An upload failed, an image went missing, or a charge looks off? Tell us which step is giving you trouble and include any reference number you have.
Email support
Write to our team
Send from the email address on your account and add the task or order reference. Never include passwords, full card numbers, or private keys.
Compose an emailSupport
Helpful details to gather first
These pages and details make it faster to sort out a subscription, purchase, or generation issue.
What should a refund request include?
Read the Refund Policy for eligibility first. Then send your order reference and the reason for the request from your account email, and we will review it against the policy.
How do I report a generation or upload problem?
Share the task ID if there is one, the approximate time, and the error message or step that failed. A screenshot helps; blur anything sensitive first.
I see a charge I do not recognize. What now?
Send your account email, the payment date and amount, and the reference from your payment receipt. Let us know if it appears twice or does not match a purchase. Never send a full card number.
Point us to the part that needs attention
Email support@nano-banana21.com with the relevant details. When following up on the same issue, reply in the existing thread so we keep the context.